CowCow.com produces each and every customer's order on a personalized basis which allows us to customize the product as well as to offer millions of designs. For this reason CowCow.com is unable to accept returns or exchanges of product due to a customers desire to the change the size, style, color, art or design of the product that they have ordered.
CowCow's responsibility is to duplicate, to the best of our ability, designs which are submitted even though the design image may be low resolution or may be defective in some way. CowCow will imprint designs exactly as it is received from the customer and, we do not accept written requests to alter the design which is submitted with the order. CowCow.com is not responsible for and does not accept returns or exchanges due to the designs "look" or "feel". Further, the "look" or "feel" of the designs application to the product is not grounds for the return of the product as long as the design is fully applied to the product. Products may not be returned if it has been washed or worn.
CowCow.com is not responsible for fading or other damage which are caused during improper washing or care.
Our product is sized to industry standards. CowCow.com provides detailed sizing charts in various places throughout our web site and is not responsible for incorrect size ordering.
CowCow.com does not provide cash refunds for products which have been shown to be defective. CowCow's strict policy is to repair or to replace all truly defective products and to re-ship it back to the customer at CowCow's expense.
Return Authorization Number
CowCow.com will provide a Return Authorization number and return address once a valid claim regarding defective product is submitted to firstname.lastname@example.org. This claim must be submitted within 5 business days of the products receipt by the customer and must be received by CowCow.com within 30 days of the products receipt by the customer. When requesting a Return Authorization number, the following information is required: Detailed reason for return? Has product been washed or worn? Is the product potentially wearable / usable or a complete loss to you? The email must contain the customers order number in the subject line.
CowCow.com customer service teams will reply within 24 - 48 hours with either further questions or with a return authorization number and a return shipping address. All returns must be clearly marked with this number.
Once the product is returned to CowCow.com via standard, tracked USPS mail (CowCow.com is not responsible for lost returns that are not tracked), CowCow.com Quality Control team will inspect the product to determine if it is defective or not. "Defective" is defined as a material manufacturer's flaw in the product itself or a material error in the imprinting or embroidering of the product. Slight variations in color, design, product size, design size or product "look" are not considered defects. A 15% re-stocking fee and return shipping charges will be charged for merchandise returned that is deemed either not damaged or if the damage is determined not to be the fault of CowCow.com.
Due to the unique nature of all custom made orders (any designs, images, logos, characters or special merchandises which are used), cancellation is not possible, however replacement will be arranged if the product is deemed defective (see above).