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SHIPPING

Where do we ship to?

North America

  • Anguilla
  • Antigua
  • Aruba
  • Bahamas
  • Barbados
  • Barbuda
  • Belize
  • Bermuda
  • British Virgin Islands
  • Canada
  • Cayman Islands
  • Costa Rica
  • Dominica
  • Dominican Republic
  • El Salvador
  • Grenada
  • Guadeloupe
  • Guatemala
  • Haiti
  • Honduras
  • Jamaica
  • Martinique
  • Mexico
  • Montserrat
  • Netherland Antilles
  • Nicaragua
  • Panama
  • Puerto Rico
  • St. Lucia
  • St. Pierre & Miquelon
  • Trinidad And Tobago
  • Turks & Caicos Islands
  • United States Of America
  • U.S. Virgin Islands

South America

  • Argentina
  • Bolivia
  • Brazil
  • Chile
  • Colombia
  • Ecuador
  • French Guiana
  • Guyana
  • Paraguay
  • Peru
  • Suriname
  • Uruguay
  • Venezuela

Europe

  • Albania
  • Andorra
  • Armenia
  • Austria
  • Azerbaijan
  • Belarus
  • Belgium
  • Bulgaria
  • Corsica
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Faroe Islands
  • Finland
  • France
  • Georgia
  • Germany
  • Gibraltar
  • Greece
  • Greenland
  • Hungary
  • Iceland
  • Ireland
  • Israel
  • Italy
  • Kazakhstan
  • Latvia
  • Liechtenstein
  • Luxembourg
  • Macedonia, Republic Of Malta
  • Moldova
  • Monaco
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • San Marino
  • Serbia
  • Slovakia (Slovak Republic)
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom (Incl. Channel Islands)
  • Vatican City

Oceania

  • American Samoa
  • Australia
  • Guam
  • Fiji
  • French Polynesia
  • Kiribati
  • Marshall Islands
  • Nauru
  • New Caledonia
  • New Zealand
  • Niue
  • Northern Mariana Islands
  • Papua New Guinea
  • Pitcairn Islands
  • Solomon Islands
  • The Republic Of Cook Islands
  • Tonga
  • Tuvalu
  • Vanuatu
  • Wallis & Futuna Islands

Asia

  • Bahrain
  • Bangladesh
  • Bhutan
  • Brunei
  • Cambodia
  • China
  • East Timor
  • Hong Kong
  • India
  • Indonesia
  • Iraq
  • Japan
  • Jordan
  • Kuwait
  • Kyrgyzstan
  • Laos
  • Lebanon
  • Macau
  • Malaysia
  • Maldives
  • Mongolia
  • Myanmar (Burma)
  • Nepal
  • Oman
  • Philippines
  • Qatar
  • Saudi Arabia
  • Singapore
  • Sri Lanka
  • South Korea
  • Taiwan
  • Tajikistan
  • Thailand
  • Turkmenistan
  • United Arab Emirates
  • Uzbekistan
  • Yemen

Africa

  • Algeria
  • Angola
  • Benin
  • Botswana
  • Burkina Faso
  • Burundi
  • Cape Verde
  • Central African Republic
  • Chad
  • Comoros
  • Congo
  • Djibouti
  • Equatorial Guinea
  • Eritrea
  • Ethiopia
  • Gabon
  • Guinea
  • Libya
  • Madagascar
  • Malawi
  • Mali
  • Mauritania
  • Mauritius
  • Mozambique
  • Namibia
  • Niger
  • Reunion Island
  • Rwanda
  • Sao Tome & Principe
  • Senegal
  • Seychelles
  • Sierra Leone
  • St. Helena
  • South Africa
  • Swaziland
  • Tanzania
  • Togo
  • Tunisia
  • Uganda
  • Zambia
  • Zimbabwe

If your country does not appear above, please contact our Customer Service team to see if alternative arrangements can be made.

What shipping methods are available to me?

We primarily use two shipping services; USPS and FedEx. Depending on the order value, our system will choose the appropriate shipping method. If you wish to upgrade the shipping service used to FedEx, you can contact our Customer Service representatives and they will advise you of the upgrade fee, if applicable.

How are the shipping rates calculated?

Shipping rates are calculated automatically on our systems and updated frequently in accordance with the discounted rates which we receive from the shipping companies, which are subsequently passed onto you. You may see our Shipping Fees here.

How long does shipping normally take?

With our team working around the clock, we try to process your orders in good time as we understand how important it is to deliver your goods within the promised time. Most of your orders are processed within 2 working days after your order has been placed, and will take a further 8 - 12 working days for shipments (2 - 4 working days for FedEx shipments).

When your goods have been dispatched, our system will automatically send you an email to inform you of the tracking number (if applicable).

Can I combine shipment if I order more than one item?

Sure you can. Once you have completed checkout for your orders, please email our Customer Service team (support@cowcow.com) with the order numbers and the delivery address. They will reply to acknowledge your request if the necessary arrangements can be made.

Is import tax and duty included in the shipping cost?

All goods are shipped from Hong Kong and you will be considered as an importer of goods and be made responsible for import tax and duty. Depending on your local import duty rate, you may be charged for tax. If you are charged, this will be collected on behalf of your local customs by the courier upon delivery.

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